CANCELLATION POLICY

24 hour notice is required BY PHONE ONLY

Please NO EMAIL/OR TEXT; we may not receive your message in time to process your request.

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The appointment time you booked is reserved just for you.   We appreciate you arriving a few minutes before your appointment.   A late arrival or missed appointment leaves a hole in our schedule that could have been filled by another guest.  Please note that cancellations within 24 hours of your appointment may be subject to a cancellation fee.  Missed appointments will be charged at the full cost of your booked treatment(s).  

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If you have received an Urban Bliss Gift Card or Certificate this same policies apply.

Please refer to our Etiquette page for full details.