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Welcome to our quiet space. At Urban Bliss Wellness Spa, we want everyone's experience to be a positive one.  Here are a few things to keep in mind when you visit us:


When you arrive, please be mindful of our other guests who are in treatment.  Please speak softly, and turn off your devices.  We invite you to take this time to fully unplug and begin your experience with us in a state of inner stillness and relaxation. Embrace it.


Our staff are all self-employed and we do our very best to stay healthy so we can continue to provide our services to you.  But if a guest arrives while feeling sick, this can put us all at risk and impact our ability to work.  If you are feeling unwell, please....stay home, and call us as soon as possible.  We ask for 24 hour notice so we can contact those who are on our waitlist to fill your spot.  


When you book your appointment, (whether on-line, over the phone or in person) we will require your contact information, email, phone number and in some cases, a Credit Card to complete the booking reservation.  This information is kept strictly confidential & is for the sole purpose of reserving your booked time with us.


After you've booked your appointment, our system will automatically send you confirmations and reminders. You will also receive Intake Forms which are completely confidential and will assist in ensuring that the services you choose will not negatively impact circumstances known only to you.  These forms are for your benefit, so please complete them honestly to ensure a positive experience for both you and your Therapist.  Please complete these forms prior to arriving for your scheduled appointment. 


If you are unable to access the digital forms, we ask that you arrive a few minutes early to manually complete these forms so it doesn't impact your time booked with us.


Your appointment time is reserved especially for you. If you arrive late, your experience may be altered, or your treatment may be modified to fit the available time remaining in consideration of the next guest.  Please plan your commute accordingly so you arrive at least 5 minutes before your scheduled appointment time.  There is plenty of paid street parking and public City lot behind our building.  Please do not park in the residential spots directly behind our building as those are for private use only.


We value your business and ask that you respect these policies of Urban Bliss Wellness Spa.  Should you need to cancel or reschedule, we require notice BY PHONE ONLY at least 24 hours in advance so those on our waitlist have ample time to accept or decline any last minute appointments.


Cancellations with less than 24 hours notice are subject to a cancellation fee amounting to the cost of the booked service(s).  We reserve the right to charge in full for services where the guest has cancelled within 24 hours of the appointment start time. When you schedule your appointment with us online you are agreeing to these Terms of Service. Some services booked online require credit card to guarantee the booking reservation.  CLICK HERE for more info.


Don't miss out!  If you can't find a time that works for you, our new Waitlist program has helped many customers grab those unexpected cancellations.  We try to give as much notice as possible but sometimes cancellations happen at the last minute. Those on the waitlist will be contacted on a first come first serve basis. 


In accordance to the CMTBC's "Boundaries Standard of Practice," section 22. 'an RMT only un-drapes the area of the patient’s body where treatment is delivered'.  This policy also applies for non-Registered massages as well.  


For regular Gift Certificates, Gift Vouchers, or pre-paid appointments, any balance remaining will be stored on the client profile to be redeemed towards our services or retail product purchases.  Our Gift Certificates/Vouchers never expire. Any Gift Certificates/Vouchers whether through our website, over the phone, or in person are non-refundable and can not be redeemed for cash.  If a promotional Gift Certificate/Voucher was purchased the Terms & Conditions of that promotional offer will supersede the Terms of our regular, non-discounted Gift Certificate/Voucher purchases. 

(Promotional Gift Certificates purchased during December 2023 are redeemable only towards Spa Services and/or Retail purchases only and are exempt for payment towards RMT treatments.


Please respect the right to privacy and quiet of our other guests. Quiet conversation is acceptable in most areas unless otherwise indicated.  In consideration for those enjoying their treatments, we ask that cell phones or electronics devices are turned OFF or set to Silent Mode for the duration of your visit. This courtesy results in no electronic interruption or distraction for you, your therapist or our other Guests in treatment.


We are all fond of children & our furry companions.  Our objective is to provide all our guests with a relaxing & quiet experience as our space is small and cozy.  We kindly request that you do not bring children or pets to your appointment as they may unintentionally disrupt the other guests in treatments.  (Service Animals (except Emotional Support Animals) with official 'service animal vests' are allowed to enter.)


The safety of our Team, clients and visitors is taken very seriously. Any threats, threatening behavior, inappropriate behavior including but not limited to sexual advances, video recordings during services, verbal abuse or acts of violence whether on the phone or while on our property against our staff, clients, visitors or others, will NOT be tolerated. Violators of this policy will lead to disciplinary action, dismissal, and criminal prosecution as appropriate.


Due to health regulations, we can not provide you with a space to consume your meals.  We ask that you DO NOT bring your lunch, snacks or other food items into our tranquil space. Please enjoy your meals before or after your booked appointment outside of our space.  


We take great pride in making sure our environment is spotlessly clean. Fragrances including cigarette smoke & alcohol fumes can trigger those with sensitivities, asthma, allergies and other medical conditions making their visit uncomfortable.  These may also effect our staff so they are unable to perform the services booked.  We ask for your consideration towards others who may have these intolerances during your visit.

Urban Bliss Wellness Spa reserves the right to revoke any offer appearing on the Website, to refuse or cancel any reservation, and to correct any mistake, inaccuracy, or omission on the Website, and to do so at any time without notice, even after a reservation has been submitted and even if the reservation has been confirmed and/or your credit card has been debited. If your credit card has been debited and your reservation is cancelled, Urban Bliss Wellness Spa will reimburse the full amount debited, via the original payment method or by e-transfer or applied as a credit to your account for future use.

Prices and Services subject to change without notice.
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