Please note, as of September 2021 the following cancellation/missed appointment policy is in effect.

The team at Urban Bliss Wellness & Spa wants your experience to be a positive one.

When you book your appointment time, this is reserved exclusively for you. 

When it is cancelled with short notice, or missed altogether, it is often too late or impossible to offer this time to someone on our waitlist and the appointment time goes unfilled.  

As independent practitioners, require 24+ hours notice to allow enough time to potentially fill your appointment spot by another client, waiting for an appointment.

Our booking system is designed in such a way that you will receive several reminders through email and/or text so you have plenty of time to call and cancel or reschedule.

 

This is a courtesy service that is in place to help you avoid being charged for your

late notice or missed appointment.

CANCELLATION & MISSED APPOINTMENT POLICY

When you book with us, this time is reserved especially for you.

As independent practitioners, we value your time and ask that you respect these policies of Urban Bliss Wellness & Spa.  Should you need to cancel or reschedule, we accept notice 

BY PHONE ONLY at least 24 hours in advance. Cancellations with less than 24 hours notice are subject to a cancellation fee that could amount to the total cost of your booked service(s). 

 

For any late notice or missed appointments, please consult with your Therapist.

IMPORTANT COVID NOTICE

Due to the COVID-19, we STRONGLY advise that you CALL TO CANCEL prior to the 24 hours if you suspect any symptoms.

If you cancel within 24 hours of your booked appointment due to exceptional circumstances related to being entirely incapacitated by COVID-19 or assisting in a COVID-related emergency which rendered it impossible for you to cancel your appointment, we will allow you to provide proof of your Covid Testing results within 7 days of your cancelled appointment to determine waiving the cancellation fees.

 

This policy is in place to help you avoid being charged for your late notice or missed appointment.

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