The team at Urban Bliss Wellness & Spa wants your experience to be a positive one.
When you book your appointment time, this is reserved exclusively for you.
Our booking system is designed in such a way that you will receive several reminders through email and/or text so you have plenty of time to call and cancel or reschedule.
When appointments are cancelled with short notice, or missed altogether, it is often too late or impossible for us to offer this time to someone on our waitlist thus, the
appointment time goes unfilled.
As independent practitioners, we require a minimum of 24+ hours notice to allow enough time to contact those on our waitlist to fill your spot.
This is a courtesy service that is in place to help you avoid being charged for your
late notice or missed appointment.
CANCELLATION & MISSED APPOINTMENT POLICY
Should you need to cancel or reschedule, we accept notice
BY PHONE ONLY at least 24 hours in advance. Cancellations with less than 24 hours notice are subject to a cancellation fee that could amount to the total cost of your booked service(s).
For any late notice or missed appointments, please consult with your Therapist.
IMPORTANT COVID NOTICE
Effective June 2020: Due to the COVID-19, we STRONGLY advise that you CALL TO CANCEL prior to the 24 hours if you suspect any symptoms.
If you cancel within 24 hours of your booked appointment due to exceptional circumstances related to being entirely incapacitated by COVID-19 or assisting in a COVID-related emergency which rendered it impossible for you to cancel your appointment, we will allow you to provide proof of your Covid Testing results within 7 days of your cancelled appointment to determine waiving the cancellation fees.
This policy is in place to help you avoid being charged for your late notice or missed appointment.