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FAQ's

What Is Massage Therapy?

Massage therapy is a form of manual therapy that involves moving soft tissues in the body to reduce stress, ease muscle tension, and promote relaxation and overall well-being. It is a hands-on technique performed by trained massage therapists.

Does it hurt?

In a typical treatment your Therapist will probably find and treat areas having tight or 'ropey' bands of muscle which have developed trigger points, most commonly called 'knots'. These points effectively shorten the muscle, pulling on adjacent structures, sometimes putting pressure on nerves and often referring pain to other regions of the body. Ideally muscles would not have trigger points but they are present in the tissue.  It can be uncomfortable or painful while pressure is concentrated on these points, but a majority of clients describe it as a 'good' pain. It is always important to have good communication with your therapist. If you are experiencing more pain than you can handle, you should most definitely tell your therapist. Please do not be shy about speaking up, we do not judge you and you will not hurt our feelings by guiding the treatment to suit your needs.

How will I feel after a Massage?

It's common to feel relaxed, tired or even sore after a massage. This is because your muscles are being worked by the Massage Therapist. After a massage, it may feel like you completed a workout.  It is possible to experience a headache or nausea after a massage.  Massage doesn't need to be painful to be effective.  If your Massage Therapist is pushing too hard, ask for lighter pressure. Occasionally you may have a sensitive spot in a muscle that feels like a knot. It's likely to be uncomfortable while your massage therapist works it out.  If you feel pain at anytime during your treatment please, speak up and communicate with your Therapist.

How often do I have to come for treatment?

This answer varies greatly depending on your wellness goals. Generally we have a quick check in at the beginning or end of treatments to see how you're experiencing the progress of your treatment.  Most people feel they benefit from a maintenance treatment once or twice a month.  However, if you are recovering from an injury, or have chronic symptoms, a treatment plan can be discussed with your Therapist.

Do you offer Pre-Natal or Post-Natal Massage?

Yes. Our RMTs are all trained and experienced to provide Pre-Natal Massage with a Pregnancy Bolster System.  This is designed to position expectant mothers and clients with different needs in the most ergonomically correct way possible for maximum comfort. Whether prone, supine, side-lying or seated, the supple cushions accommodate the special needs of pregnant clients to safely relieve pressure. 

Does my insurance plan for extended Health Benefits cover Registered Massage Therapy treatments?

Once you've paid for your treatment, we will be happy to provide you with the necessary receipt that you can submit for reimbursement. Most insurance plans do include Registered Massage Therapy but if you're not sure, please contact your employer about your coverage details to obtain successful reimbursement.  Some insurance companies may ask you to obtain a doctor's note but again, that is something you should be discussing with your employer. 

Do you direct bill to insurance companies like Pacific Blue Cross, Manulife, Green Shield, etc?

No, we do not direct bill to insurance companies.  Once you've paid for your treatment, we will be happy to provide you with the necessary receipt that you can submit to your provider for reimbursement. 

Do you direct bill to ICBC?

We are currently NOT accepting any active ICBC patients.  If you book with us and you have an open claim, your treatment will not be reimbursed by ICBC.  Please speak to your claims adjuster about your coverage.

Do you direct bill to WCB?

No, we do not direct bill WCB claims. We can not accept clients with active WCB claims.

Do you direct bill to MSP?

No, we do not direct bill to MSP. 

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