URBAN BLISS WELLNESS SPA

Urban Bliss Wellness Spa is currently seeking a friendly, enthusiastic, and motivated Team Support Specialist to

join our growing team. This is a fantastic opportunity for the right individual who thrives in a spa and wellness-
focused environment and is eager to contribute to the ongoing success of our boutique wellness spa.

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As an established small business, Urban Bliss prides itself on delivering exceptional customer service in every
interaction. We're looking for someone who can help us maintain and enhance this standard. The ideal candidate is
a quick learner, self-motivated, and genuinely passionate about supporting a hardworking team. You should feel
confident working both independently and collaboratively to ensure the smooth day-to-day operations of the spa.
Key Responsibilities

• Answer phone calls, respond to emails, and manage appointment bookings efficiently.

• Schedule, confirm, and adjust client appointments as needed.

• Provide knowledgeable assistance to clients regarding services, products, promotions, and company policies.

• Maintain cleanliness and organization throughout all spa areas, including laundry duties.

• Assist with treatment room setup and general support for spa practitioners.

• Oversee and prepare supply restocking lists for office and spa inventory.

• Accurately process client payments using POS terminal systems.

• Collaborate with team members to ensure a seamless and welcoming client experience.

• Support administrative tasks and contribute to day-to-day team operations.

• Follow company operations, policies, and procedures consistently.

• Manage daily priorities effectively and maintain task organization with minimal supervision.

• Demonstrate the ability to understand and take direction from team leads.

Qualifications & Requirements

• Prior experience in a receptionist or customer service role, ideally in a spa, wellness, or hospitality setting.

• Confident computer skills, with proficiency in Google Workspace (Gmail, Drive, Calendar, etc.).

• Familiarity with appointment booking platforms such as JaneApp or Timely (preferred).

• Ability to design basic marketing emails using WIX software (training provided).

• Excellent communication and interpersonal skills with a passion for client care.

• Friendly, professional, and approachable demeanor with a consistently positive attitude.

• Strong grasp of invoicing, POS processing, and general math skills.

• Experience with merchandising, inventory management, and promotional deadlines.

• Highly organized, able to manage multiple tasks and responsibilities simultaneously.

Why Join Urban Bliss?

• Be part of a supportive, positive, and dynamic team where your contributions are valued.

• Bring your strong work ethic to a respected small business supported by a loyal client community.

• Thrive in a wellness-focused environment filled with charm, care, and intention.

To Apply:
Please send your resume and a brief cover letter outlining your relevant experience to urbanblissspa@gmail.com
We look forward to hearing from you!

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