In order to ensure a positive experience for all our guests, please
follow our etiquette guide below:
Show up on time: Your appointment time has been set aside especially for you, so please be there on time or even a few minutes early. If you arrive late, your experience may be altered or your service/treatment will be adjusted to fit the available time in consideration of the next client.
Food Consumption & bringing food to your Appointment: Please DO NOT bring your lunch, snacks or other food items into our tranquil space. Due to health regulations, we can not offer you a space where you can consume your meals. We ask that you eat before arriving to your appointment.
Cancellation: We require 24 hour notice by phone only. As most service oriented businesses that operate on an Appointment Only basis, if you do not call in time can leave a hole in the Therapists schedule which could have otherwise been filled with another guest on our wait-list. If you really need to reschedule, please give as much notice as possible by phone only, to avoid incurring fees or charges. Please note that some of our Therapists travel from outside the Lower Mainland and have no access to email.
**Missed appointments with no notice, will be charged at the full cost of your booked treatment.
Please DO NOT Email or Text your appointment cancellation or requested changes.
We are unable to monitor emails 24/7 and may not receive your message in time.
Children Policy: Our environment is designed to provide you with peace and tranquility. We are all fond of children, however we kindly request that you do not bring children to your appointment. We are a small space where other guests are receiving Massage Therapy for injuries or Relaxation Services. We appreciate your understanding in this matter.
Pet Policy: As much as we love our furry companions, the salon is not a good environment for pets. Besides the fact that it is against the city's health regulations to have animals in the the spa, we also have to consider our clients who may be allergic or not as ‘in-love’ with pets as others may be.
Please leave your pets home or outside of our store.
**Service Animals (except Emotional Support Animals) with official 'service animal vests' are allowed to enter.
Intake Form Completion: Our Therapists have spent years in training to provide services and treatments to their clients that will not cause them harm. They will ask you to complete a private questionnaire that assists them to ensure that any services you will receive will not negatively or dangerously impact existing health conditions, medication or other circumstances, known only to you. These Intake Forms are confidential and for your specific benefit, so please complete these honestly to ensure a positive experience for both you and your Therapist.
Courtesy and Respect: Always turn off your cell phone or other electronics and leave them off while in you are visiting us. This courtesy results in no electronic interruption or distraction for you or our other Guests in treatment. Quiet conversation is acceptable in most areas unless otherwise indicated.
Zero Tolerance Policy: The safety of our Team, clients, and visitors is taken very seriously. Any threats, threatening behavior, inappropriate behavior including but not limited to sexual advances, verbal abuse or acts of violence whether on the phone or while on our property against employees, clients, visitors or others, will
NOT be tolerated. Violators of this policy will lead to disciplinary action, dismissal, and criminal prosecution as appropriate.
Massage Policy: In accordance to the CMTBC's "Boundaries Standard of Practice," section 22. 'an RMT only undrapes the area of the patient’s body where treatment is delivered'. This policy also applies for
non-Registered massages as well.
Scent-free Zone: We take great pride in making sure our environment is spotlessly clean. Fragrances including cigarette smoke & alcohol fumes can make some people sick, trigger those with sensitivities, asthma, allergies and other medical conditions making their visit uncomfortable or effect our staff so they are unable to perform the services booked. We ask for your cooperation and understanding towards those who have these intolerances while visiting us.