OUR WELLNESS SPA ETIQUETTE & POLICIES

At Urban Bliss Wellness & Spa, we want your experience to be positive.

Here are a few things to keep in mind when you visit us:

CALL IF YOU'RE SICK:

Our staff are all self-employed and we do our very best to stay healthy so we can continue to provide our services to you.  But if a guest arrives while feeling sick, this can put us all at risk and impact our ability to work.  If you are feeling unwell, please....stay home, and call us as soon as possible.  We ask for 24 hour notice so we can contact those who are on our waitlist to fill your spot.  

BOOKING YOUR APPOINTMENT:

When you book your appointment, (whether on-line, over the phone or in person) we will require your contact information, email, phone number and in some cases, a Credit Card to complete the booking reservation.  This information kept strictly confidential & is for the sole purpose of reserving your time with us.

DIGITAL INTAKE & HEALTH SCREENING FORMS:

After you've booked your appointment, our system will automatically send you a confirmation and reminders. You will also receive Intake Forms which are completely confidential and will assist in ensuring that the services you choose will not negatively impact existing health conditions, medication or other circumstances known only to you.  These forms are for your benefit, so please complete them honestly to ensure a positive experience for both you and your Therapist.  Please complete these forms prior to arriving for your scheduled appointment. 

 

If you are unable to access the digital forms, we ask that you arrive a few minutes early to manually complete these forms so it doesn't impact your time booked with us.

ARRIVING FOR YOUR APPOINTMENT:

Your appointment time is reserved especially for you. If you arrive late, your experience may be altered, or your treatment may be modified to fit the available time remaining in consideration of the next guest.  Please plan your commute accordingly so you arrive at least 5 minutes before your scheduled appointment time.

THE VALUE OF SILENCE:

When you arrive, please be mindful of our other guests who are in treatment.  Please speak softly, and turn off your devices.  We invite you to take this time to fully unplug and begin your experience with us in a state of inner stillness and relaxation. Embrace it.

CANCELLATION POLICY AND FEES:

When you book with us, the treatment time is reserved especially for you. We value your business and ask that you respect these policies of Urban Bliss Wellness & Spa.  Should you need to cancel or reschedule, we require notice BY PHONE ONLY at least 24 hours in advance so we can contact those on our Waitlist.

 

Cancellations with less than 24 hours notice are subject to a cancellation fee amounting to the cost of the booked service(s).  We reserve the right to charge in full for services where the guest has cancelled within 24 hours of the appointment start time. When you schedule your appointment with us online you are agreeing to these Terms and Conditions. Some services booked online require credit card to guarantee the booking reservation.

WAITLIST:

Don't miss out!  If you can't find a time that works for you, our new Waitlist feature has helped many customers grab those unexpected cancellations.  We try to give as much notice as possible but sometimes cancellations happen at the last minute. Those on the waitlist will be contacted on a first come first serve basis. If you are offered a spot and are available to attend we will set up your booking on the phone to secure your session.

MASSAGE POLICY:

In accordance to the CMTBC's "Boundaries Standard of Practice," section 22. 'an RMT only un-drapes the area of the patient’s body where treatment is delivered'.  This policy also applies for non-Registered massages as well.  

REFUND POLICY:

In the event you have a Gift Certificate, Voucher or your appointment is pre-paid, any remaining balance will be stored in our system.  Purchased Gift Certificates or Gift Vouchers whether through our website, over the phone, or in person are non-refundable and can not be redeemed for cash.  Your Gift Certificate or Voucher balance can be redeemed towards any of our services or product purchases and they never expire.

ELECTRONICS & COURTESY:

Please respect the right to privacy and quiet of our other guests. Quiet conversation is acceptable in most areas unless otherwise indicated.  In consideration for those enjoying their treatments, we ask that cell phones or electronics devices are turned OFF or set to Silent Mode for the duration of your visit. This courtesy results in no electronic interruption or distraction for you, your therapist or our other Guests in treatment.

CHILDREN & PET POLICY:

We are all fond of children & our furry companions.  As a small clinical environment, our objective is to provide all our guests with a relaxing & quiet experience.  We kindly request that you do not bring children or pets to your appointment as they may unintentionally disrupt the other guests enjoying services in progress.  (Service Animals (except Emotional Support Animals) with official 'service animal vests' are allowed to enter.)

ZERO TOLERANCE POLICY:

The safety of our Team, clients and visitors is taken very seriously. Any threats, threatening behavior, inappropriate behavior including but not limited to sexual advances, verbal abuse or acts of violence whether on the phone or while on our property against our staff, clients, visitors or others, will NOT be tolerated. Violators of this policy will lead to disciplinary action, dismissal, and criminal prosecution as appropriate.

FOOD CONSUMPTION:

Due to health regulations, we can not provide you with a space to consume your meals.  We ask that you DO NOT bring your lunch, snacks or other food items into our tranquil space. Please enjoy your meals outside of our facility, before or after your booked appointment.  

CLEANLINESS & SENSITIVITIES:

We take great pride in making sure our environment is spotlessly clean. Fragrances including cigarette smoke & alcohol fumes can trigger those with sensitivities, asthma, allergies and other medical conditions making their visit uncomfortable.  These may effect our staff so they are unable to perform the services booked.  We ask for your consideration towards others who may have these intolerances during your visit.

ERRORS ON WEBSITE:
Urban Bliss Wellness & Spa reserves the right to revoke any offer appearing on the Website, to refuse or cancel any order or reservation, and to correct any mistake, inaccuracy, or omission on the Website, and to do so at any time without notice, even after an order or reservation has been submitted and even if the order or reservation has been confirmed and/or your credit card has been debited. If your credit card has been debited and your order or reservation is cancelled, Urban Bliss Wellness & Spa will reimburse the full amount debited, via the original payment method or by e-transfer.

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Prices and Services subject to change without notice.