The team at Urban Bliss Wellness & Spa wants your experience to be positive. Here are a few things to keep in mind when you visit us:


When you book your appointment with us, our booking system requires your contact information and in some cases, a Credit Card to complete the reservation of your appointment whether you book on-line, over the phone or in person.  This information is strictly confidential.


Your appointment time has been set aside especially for you. If you arrive late, your experience may be altered, or your treatment will be adjusted to fit the available time remaining in consideration of the next guest.  Please plan your trip accordingly by taking traffic volumes and locating parking into consideration.


When you book with us, our system will automatically send you a confirmation and reminders of your booked appointment.  Intake & Health Screening Forms will be included within your reminder notifications.  Please be sure to complete these forms prior to arriving for your scheduled appointment time.  If you are unable to access the digital forms, we ask that you arrive a few minutes early to complete these forms.  The information you provide us will assist in ensuring that the services you choose will not negatively impact existing health conditions, medication or other circumstances known only to you. These Forms are completely confidential and for your benefit, so please complete them honestly to ensure a positive experience for both you and your Therapist.


When you book with us, the treatment time is reserved especially for you. We value your business and ask that you respect these policies of Urban Bliss Wellness & Spa.  Should you need to cancel or reschedule, we require notice BY PHONE ONLY at least 24 hours in advance. Cancellations with less than 24 hours notice are subject to a cancellation fee amounting to the cost of the booked service(s).  We reserve the right to charge in full for services where the guest has cancelled within 24 hours of the appointment start time.  When you schedule your appointment with us online you are agreeing to these terms and conditions and this time has been reserved especially for you. Some services booked online require credit card to guarantee the booking reservation.


Due to the recent COVID-19 pandemic, we STRONGLY advise that you CALL TO CANCEL prior to the 24 hours 

if you suspect any symptoms.

If you cancel within 24 hours of your BOOKED appointment due to possible Covid-19 contact or symptoms, we will require proof of your Covid Testing results within 7 days of your cancelled appointment. This policy is in place to help you avoid being charged for your missed appointment.


In the event you have a Gift Certificate, Gift Voucher or your appointment is pre-paid, any remaining balance will be stored in our system in form of a Gift Voucher.  Purchased Gift Certificates or Gift Vouchers whether through our website, over the phone, or in person are non-refundable and can not be redeemed for cash.  Your Gift Certificate balance can be redeemed towards any of our services or product purchases and they never expire.


In accordance to the CMTBC's "Boundaries Standard of Practice," section 22. 'an RMT only undrapes the area of the patient’s body where treatment is delivered'.  This policy also applies for non-Registered massages as well.  


Please respect the right to privacy and quiet of our other guests. Quiet conversation is acceptable in most areas unless otherwise indicated.  In consideration for those enjoying their treatments, we ask that cell phones or electronics devices are turned OFF or set to Silent Mode for the duration of your visit. This courtesy results in no electronic interruption or distraction for you, your therapist or our other Guests in treatment.


We are all fond of children & our furry companions.  As a small clinical environment, our objective is to provide all our guests with a relaxing & quiet experience.  We kindly request that you do not bring children or pets to your appointment as they may unintentionally disrupt the other guests enjoying services in progress.  (Service Animals (except Emotional Support Animals) with official 'service animal vests' are allowed to enter.)


The safety of our Team, clients and visitors is taken very seriously. Any threats, threatening behavior, inappropriate behavior including but not limited to sexual advances, verbal abuse or acts of violence whether on the phone or while on our property against our staff, clients, visitors or others, will NOT be tolerated. Violators of this policy will lead to disciplinary action, dismissal, and criminal prosecution as appropriate.


Due to health regulations, we can not provide you with a space to consume your meals.  We ask that you DO NOT bring your lunch, snacks or other food items into our tranquil space. Please enjoy your meals outside of our facility, before or after your booked appointment.  


We take great pride in making sure our environment is spotlessly clean. Fragrances including cigarette smoke & alcohol fumes can trigger those with sensitivities, asthma, allergies and other medical conditions making their visit uncomfortable.  These may effect our staff so they are unable to perform the services booked.  We ask for your consideration towards others who may have these intolerances during your visit.

Prices and Services subject to change without notice.